When hotel workers go on strike, as more than 7,500 are at brands managed by the world’s largest hotel chain, it can be difficult territory for guests to navigate.
Edna Garcia saved for two years to afford her Hawaiian holiday, an 18-day splurge with two cousins. They all needed to recharge. There had been caregiving, and the loss of their mothers, and one cousin’s bout with advanced breast cancer.
“This was supposed to be a very, very special trip for the three of us,” Ms. Garcia, of San Antonio, Tex., said.
They booked two partial-view rooms at Sheraton Princess Kaiulani in Honolulu, paying $9,030 including resort fees and parking. They flew first class from Texas to Oahu.
“We really enjoyed it for the first few days,” said Ms. Garcia, 58. Then, on Oct. 8, the 11th day of the trip, “I woke up extremely early because I heard yelling and shouting. I didn’t understand what was going on.”
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